FAQs

FAQ – Customer

Buying

How do I search for products

You can search for products by using either the menu bar and categories, or the search bar.

Payment options 

We accept all major credit cards

How to enter a voucher code

Once at the checkout page, apply the relevant code in the ‘Voucher 

Code’ section

How to add products to my Watchlist

<add steps>

How can I contact the seller

There is a contact seller button on the sellers shop page. Clicking this will allow you to send the seller a direct message on the DesiCity platform.

What is your returns policy?

Each seller has their own returns policy. Please check this on each sellers store page before completing a purchase.

I have a question about a product

There is a contact seller button on the sellers shop page. Clicking this will allow you to send the seller a direct message on the DesiCity platform.

Delivery

How to check the status of my order

<add steps>

How do I change my delivery information

<add steps>

How to track my order

<add steps>

Can I send my product as a gift

<is this possible?>

Disputes

How to raise a dispute

Please see our disputes policy <insert hyperlink>

What is the disputes process

Please see our disputes policy <insert hyperlink>

Account

How do I change my contact information

<add steps>

How can I reset my password

<add steps>

Reviews

How can I leave a product review?

<add steps>

Can I change my review?

<is this possible?>

Security

Who are Stripe

<Insert link to Trust and Safety Page>

How secure is my transaction?

<Insert link to Trust and Safety Page>

Do you store my credit/debit card details?

<Insert link to Trust and Safety Page>