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Seller FAQs

Opening a Shop

How do I Sign Up?

  1. Click here 
  2. Enter the details as requested.
  3. You will need to complete all the fields and have a Stripe account – don’t worry if you don’t have one, setting one up takes a couple of minutes and can be done as part of the process. 
  4. You can start to add products to your site immediately.
  5. DesiCity does review all applications and stores and reserves the right to remove any store we feel violates our Terms and Conditions. This can and does also include concerns or issues with the images uploaded.


Why do I need a Stripe account?

All payments are managed by our 3rd party payment merchant, Stripe. Stripe is recognised as a worldwide leading payment vendor for security, speed and reliability. Stripe accounts are free to open. For more information about Stripe, please click here.


Am I tied into a contract?

Absolutely not. If you want to stop selling on DesiCity, simply contact the team and we will action your request within 24-48 hours. All sales made by your store during up to the moment your store is removed from DesiCity, will be expected to be fulfilled, and your commissions paid.


Do I retain all rights to my brand and products?

Absolutely. DesiCity claim no rights to your products or brand. We are simply hosting the platform which will facilitate the transaction between you and the customer.


Will DesiCity use my images or brand name?

We retain the right to use any product images or brand images as part of marketing campaigns. This is essentially free marketing for your brand. Ownership of the images is still with your brand. If you would prefer DesiCity not to use your imagery, please contact us at info@desicity.com


Does DesiCity review any products?

DesiCity does and will review all uploaded products and reserve the right to remove any product we feel violates our Terms and Conditions. This can and does also include concerns or issues with the images descriptions or any other data uploaded.


How many products can I add?

Unlimited, there is no limit to the number of products you can add. 


Can I bulk upload products from my Etsy store?

Yes. Export your Etsy shop products and email the .csv file to info@desicity.com and we can upload it all for you.

Contact us at the same email for further information.


Financial

What fees will the seller pay?

There is no sign up fee. There are no listing fees. There is no card transaction fee.

There is only an 11% commission charges at the point of sale. 

No sale, no fee - No Risk.


How do I get paid?

The payment is split at the point of payment. The sellers portion of the sale will be made available within 1 week in the seller's Stripe account.

The seller can then withdraw any accumulated funds into their own bank account, in their own time.


Product Listings

How Do I Add A Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Click on the ' + ' button to add a new product
  5. The General will open by default
  6. Product Name - enter the name of your new product
  7. Description - enter as much detailed information as possible
  8. Tags - enter multiple tags, separated by a comma
  9. Once completed click on the Product Image tab
  10. In the Image field, click on the placeholder image
  11. An Image Manager window will appear
  12. Upload the new image by clicking the Upload button and browsing to your new image
  13. At this point you can select and upload multiple images, of all of your products at the same time, saving time
  14. Add the picture(s) in Image Manager by clicking Add
  15. The new picture(s) will appear in your list of images.
  16. To select your featured image, simply click on the preferred image, and it will automatically update
  17. You will be automatically redirected to the Product Image tab screen
  18. Scroll to the Additional Images field, click on the Plus icon. A new line will appear with a placeholder image. If you want to add 3, 5, 10 images, repeat this step the appropriate number of times
  19. Click on the first placeholder image
  20. The Image Manager window will appear
  21. To select your additional image, simply click on the preferred image, and it will automatically update
  22. You will be automatically redirected to the Product Image screen
  23. Next, click on each additional placeholder image, and repeat step 19, 20 and 21 until all placeholder images are replaced with your chosen product images. 
  24. You can select the order which the images are shown on your product page by using the Priority field and numbering the images, starting at 1. This would be the first additional image that is displayed.
  25. Next, click on the Data tab
  26. Featured Product - select yes if you want this to be a featured product in your store
  27. Model - enter any specific model numbers 
  28. SKU - enter any specific Stock Keeping Unit code 
  29. ISBN - enter the specific International Standard Book Number 
  30. Price - enter your regular product price (not sale price)
  31. Quantity - enter the amount you have in stock
  32. Minimum Quantity - the minimum amount per order, not increments of - e.g. 2. This means a customer could order a minimum of 2 of the products, or more - 3, 4, 5, etc. 
  33. Subtract Stock - select Yes, if you want DesiCity to subtract any sales made, from the total number of stock available. If not select No
  34. Out of Stock Status - what to display if a product is sold out or unavailable. Select the relevant option from the drop down box
  35. Shipping Charge - the delivery fee for this product and any variations of it (size/colour etc)
  36. Date Available - you can choose when the product becomes live or visible on your shop and DesiCity. This is useful for adding products to be released on certain dates or at certain times of the year
  37. Dimensions - enter your product Length (L), then Width (W), then Height (H)
  38. Length Class -  enter the unit type you are using, i.e inches, centimeters, millimeters
  39. Weight - enter your product weight here
  40. Weight Class -  enter the unit type you are using, i.e Kilogram, Gram, Pound, Ounce
  41. Status - this confirms that your product is active. If this product, at a future point in time, is no longer available or discontinued, change this status to 'No'
  42. Next go to the Links tab
  43. Categories - click on the field and select the specific categories that the product belongs to. Multiple categories can be selected e.g. 'Sale' and 'Womenswear > Jewellery'
  44. Related Products - click on the field and a list of your products will appear, select as many related products as relevant
  45. Next go to the Advanced Pricing - Bulk Buy tab
  46. Quantity - set the number of products required to trigger the multi sale price (remember this is number of the same item)
  47. Price - set the desired sale price for each item
  48. Date Start - use the calendar to select the start date for the sale price
  49. Date End - use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date and end at 00:00 on the selected date.
  50. If you select Quantity as 3 and Price as 10.00, then when the 3 items are added to the basket, each item will cost £10 each, not £10 total.
  51. Next go to the Advanced Pricing - Sale tab
  52. Price - set the desired sale price
  53. Date Start - use the calendar to select the start date for the sale price
  54. Date End - use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date and end at 00:00 on the selected date.
  55. Click the Continue button to finish and save adding your new product


How do I schedule a sale price on my product listing?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product for which you want to schedule a sale price
  5. Click on the Edit button
  6. Go to the Advanced Pricing - Sale tab
  7. In the Price field, set the desired sale price
  8. In the Date Start field, use the calendar to select the start date for the sale price
  9. in the Date End field, use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date. Sale Prices end at 00:00 on the selected date.


How do I schedule a multi-buy sale price on my product listing?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product for which you want to schedule a sale price
  5. Click on the Edit button
  6. Go to the Advances Pricing - Bulk Buy tab
  7. In the Quantity tab, set the number of products required to trigger the sale price (remember this is number of the same item)
  8. In the Price field, set the desired sale price for each item
  9. In the Date Start field, use the calendar to select the start date for the sale price
  10. in the Date End field, use the calendar to select the end date for the sale price.

    11. Sale prices start at 00:00 on the selected date.

    Sale Prices end at 00:00 on the selected date.

    If you select Quantity as 3 and Price as 10.00, then when the 3 items are added to the basket, each item will cost £10 each, not £10 total.


How can I create voucher codes?

  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Click the add icon to add a new coupon
  6. In the Coupon Name field, enter a name that will be relevant to you, the seller e.g. New Years Sale 20% Off
  7. In the Code field, enter the code the customer will need to enter to activate the discount
  8. In the Type field, select Percentage to offer a percentage discount (e.g. 10%) or Fixed Amount to offer a set monetary value off the price (e.g. £5)
  9. If you selected Percentage, enter the percentage to be taken off the price in the Discount field e.g. ‘10’ for 10%
  10. If you selected Fixed Amount, enter the monetary value to be taken off the price in the Total Amount Field e.g. ‘5’ for £5
  11. Customer Login - If you want the voucher to be used by anyone select No. If you want the voucher to be used by logged in users only, select Yes.
  12. Products - select which products from your store the voucher code will apply to. If you want the code to apply to all products, leave this blank.
  13. Category - select which category of products that this code will apply to. All products within the chosen categories will accept this code. If you want the code to apply to all products, leave this blank.
  14. In the Date Start field, use the calendar to select the start date for the sale price
  15. in the Date End field, use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date. Sale Prices end at 00:00 on the selected date.
  16. Uses Per Coupon - select the number of times the voucher code can be used in total, by all customers. Leave blank for unlimited.
  17. Uses Per Customer - select the number of times the voucher can be used in total by a single customer. Leave blank for unlimited.
  18. Status - select Enabled to activate the voucher code, select Disabled to deactivate the voucher code.


How Can I Delete a Voucher Code?

  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Locate the voucher code(s) and tick the box(es) to the left hand side of them
  6. Click the Delete button


How Can I Temporarily Disable a Voucher Code?

  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Locate the voucher code, go across to the Action field, click the Edit button
  6. Scroll to the bottom of the page to the Status option, select Disabled


How Can I View the Usage of a Voucher Code?

  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Locate the voucher code, go across to the Action field, click the Edit button
  6. Click on the History tab at the top of the screen
  7. Here you can see each time the voucher code has been used


How Do I Add or Change the Featured Image of a Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Product Image tab
  7. In the Image field, click on the current image
  8. An Image Manager window will appear
  9. Upload the new image by clicking the Upload button and browsing to your new image
  10. Add the picture to your images in Image Manager by clicking Add
  11. The new picture will appear in your list of images.
  12. To select it as your featured image, simply click on the image itself, and it will automatically update
  13. You will be automatically redirected to the Product Image screen
  14. Scroll to the bottom of your screen and click Continue


How Do I Add or Change Additional Images of a Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Product Image tab
  7. Scroll to the Additional Images field, click on the Plus icon. A new line will appear with a placeholder image. If you want to add 3, 5, 10 images, repeat this step the appropriate number of times
  8. Click on the first placeholder image
  9. An Image Manager window will appear
  10. Upload the new image(s) by clicking the Upload button and browsing to your new image. You can upload multiple images to your Image Manager at the same time.
  11. Add the picture to your images in Image Manager by clicking Add
  12. The new picture(s) will appear in your list of images.
  13. To select the additional image, simply click on the image itself, and it will automatically update
  14. You will be automatically redirected to the Product Image screen
  15. Next click on each additional placeholder image, and repeat step 13 until all placeholder images are replaced with your chosen product images. 
  16. You can select the order which the images are shown on your product page by using the Priority field and numbering the images, starting at 1. This would be the first additional image that is displayed.
  17. Scroll to the bottom of your screen and click Continue


Categorising

How Do I Add My Product to the Relevant Categories?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Links tab
  7. Go to the Categories field, click on the field and a list of options will appear
  8. Select the specific categories that the product belongs to. Multiple categories can be selected e.g. 'Sale' and 'Womenswear > Jewellery'
  9. When a sub-category is selected such as 'Womenswear > Jewellery', the DesiCity platform will also automatically add it to the main category, in the example 'Womenswear'. Please allow up to 1 hour for this to take effect.
  10. Scroll to the bottom of your screen and click Continue


How Do I Remove/Delete My Product from specific Categories?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Links tab
  7. Go to the Categories field
  8. The list of specific categories will appear
  9. Click the ' - ' icon to the left of the category you wish the product to be removed from
  10. Scroll to the bottom of your screen and click Continue


How Do I Link My Product to Other Related Products in my DesiCity Store?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Links tab
  7. Go to the Related Products field
  8. Click on the field and a list of your products will appear
  9. Select as many related products as relevant
  10. Scroll to the bottom of your screen and click Continue


How Do I Remove a Link From a Product and a Related Product in my DesiCity Store?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Links tab
  7. Go to the Related Products field
  8. The list of currently related products will appear
  9. Click the ' - ' icon to the left of the related product you wish to be removed
  10. Scroll to the bottom of your screen and click Continue


How Do I Add or Delete Tags On My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the General tab
  7. Scroll down to the Tags field
  8. Enter your relevant tags, separated by a comma
  9. To remove a tag, simply delete the word from this field
  10. Scroll to the bottom of your screen and click Continue


How Do I Add or Edit My Product Description?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the General tab
  7. Scroll to the Description field
  8. Enter or edit your product description here
  9. Scroll to the bottom of your screen and click Continue


Inventory Management

How Do Set or Change the Regular Price of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Price field
  8. Enter or edit your product price here. e.g. 29.99
  9. Scroll to the bottom of your screen and click Continue


How Do I Set the Quantity Available of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Quantity field
  8. Enter or edit your product quantity here. e.g. 15
  9. Scroll to the bottom of your screen and click Continue


How Do I Set the Delivery Fee of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Shipping Charge field
  8. Enter or edit your product price here. e.g. 2.99
  9. Scroll to the bottom of your screen and click Continue


How Do I Set My Product As 'Out of Stock'?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Out of Stock Status field
  8. Select the stock status here from the available options
  9. Scroll to the bottom of your screen and click Continue


How Do I Enter the Size of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Dimensions field
  8. Enter or edit your product dimensions here. The first field is for Length (L), the second for Width (W), the third for Height (H)
  9. Go to the Length Class field to enter the unit type you are using, i.e inches, centimeters, millimeters
  10. Scroll to the bottom of your screen and click Continue


How Do I Enter the Weight of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Weight field
  8. Enter or edit your product weight here. e.g. 3
  9. Go to the Weight Class field to enter the unit type you are using, i.e Kilogram, Gram, Pound, Ounce
  10. Scroll to the bottom of your screen and click Continue


Shipping 

What are my Delivery Options?

It is the sellers responsibility to decide and make their delivery options and fees clear to the customer in the delivery policy section of their shop. 


How do I set Delivery Markers?

When an order is placed, it is marked as ‘processing’ by default. It is the sellers responsibility to mark the order as shipped / received as soon as this action is taken. 

This is done by following the steps below:

  1. Login
  2. Go to Dashboard
  3. Go to Orders
  4. Click on View to view the order information
  5. Scroll down to view Add Order History
  6. Select the relevant Seller Order Status from the list of options
  7. Tick the box to Notify Customer (this sends the customer an email with the update)
  8. Tick the box to Add Comment (this is to provide information specifically to the seller, i.e. Delivery company and tracking number. This is sent via email to the seller and updated in their account order history


Shop Management

How do I upload the shop banner and logo?

This will be included as part of the sign up process. But if you wish to update/change these images afterwards, please follow the below steps:

  1. Login
  2. Go to Dashboard
  3. Go to Store Information
  4. Click on the banner or logo image
  5. Click the Edit button
  6. An Image Manager window will appear
  7. Upload the new image by clicking the Upload button and browsing to your new image
  8. Add the picture to your images in Image Manager by clicking Add
  9. The new picture will appear in your list of images.
  10. To select it as your new banner or logo image, simply click on the image itself, and it will automatically update
  11. Scroll to the bottom of your screen and click Save


How do I add or update my Return Policy, and Delivery Policy?

This will be included as part of the sign up process. But if you wish to update/change these images afterwards, please follow the below steps:

  1. Login
  2. Go to Dashboard
  3. Go to Store Information
  4. Scroll to the Store Shipping Policy and/or Store Return Policy
  5. Add or edit the information in the free text box
  6. Scroll to the bottom of the screen and click Save


Communicating with Customers

How can customers message me, the seller?

Your store page will have a Contact the seller button, which when clicked, will allow registered customers to contact you within the DesiCity application.

How can the I view the messages?

This will be included as part of the sign up process. But if you wish to update/change these images afterwards, please follow the below steps:

  1. Login
  2. Go to Dashboard
  3. Go to Customer Enquiries


Product Options


Product options are the different options available for a product. This may be different colours, sizes, weights, customisable text, and so on. 


A product can have more than one option, e.g. option 1 - Colour, and option 2 - Size.


You can always return to this section to add more values as and when required. When adding them to a product you can select which product option values are available.


e.g. If you have 30 colour values, but only 3 apply to a particular product, you would only select those 3 values, for that particular product.


Once created, these options will be visible in the Options tab, when adding a product. See the guides on 'How Do I Add a Product' or 'How Do I Create Product Variations' for steps on how to apply these options.


How Do I Create Product Options?


  1. Login
  2. Go to Dashboard
  3. Go to Catalog
  4. Click the ' + ' add button
  5. Option Name - use a relevant name, e.g. Colour/Men's shirt size/Women's shoe size etc.
  6. Type - the type of option available, for customisations, text or textarea would be relevant. To select a colour or size, Select would be most relevant 
  7. Sort Order - leave blank
  8. Next scroll to Option Values to add the variations for that option
  9. Click the ' + ' add button
  10. Option Value Name - for a 'Colour' option this may be Red
  11. Image - Add a relevant image to show this value, e.g. a red block, or your product in red
  12. Sort Order - the order in which the values will be listed, 1 would be the first option and so on.
  13. Repeat steps 9 to 12 to add as many option values as required.
  14. Click the Save icon at the top of the screen
  15. Repeat steps 4 to 14 to add as many options as you require for your store and your products



How Do I Add Different Options For a Product?

 

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Click in the Options field and select the desired option, e.g. Colour
  8. Required - Select Yes if the customer must make a choice before purchasing the product
  9. Option Value - select an option value from the list of all available options e.g. Blue, Green, Red, Yellow. For this example we will select the colour option 'Blue'
  10. Quantity - enter the amount of stock available for the selected option, e.g. 10
  11. Subtract Stock - select Yes, if you want the system to deduct any sales made of this option, from the total number of this option available. If not, select No
  12. Price Change - using the dropdown menu, indicate if there is a price difference for this option compared to the regular price. 
  13. If there is no additional or reduced price for this option, leave the text field as '0.00'. For this example we will set the regular price at £10
  14. Select ' + ', if there is a price increase, or select ' - ' if there is a price decrease
  15. In the text field below, enter the price difference, e.g. 1.50.
  16. E.g. if you selected ' + ' and entered 1.50, the price of the Blue option will be £11.50 (Regular Price £10.00 + Option Price £1.50 = £11.50)
  17. If there is no additional or reduced price for this option, leave the text field as 0.00
  18. Weight Change - using the dropdown menu, indicate if there is a weight difference for this option compared to the regular weight. If there is no additional or reduced weight for this option, leave the text field as '0.00'. For this example we will set the regular weight at 4kg
  19. Select ' + ', if there is a weight increase, or select ' - ' if there is a weight decrease
  20. In the text field below, enter the weight difference, e.g. 0.50.
  21. E.g. if you selected ' + ' and entered 0.50, the weight of the Blue option will be 4.5kg (Regular Weight 4kg + Option Weight 0.5kg = 4.5kg)
  22. The Weight Class used is set when creating the particular product and entering the information in the Data tab
  23. Click the Continue button to save


How Do I Change the Quantity Available For the Different Variations / Options of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Quantity - enter the updated amount of stock available for the selected option
  9. Click the Continue button to save


How Do I Change the Price For the Different Variations / Options of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Price Change - if the price has increased or decreased, select the relevant dropdown menu option, ' + ', or ' - ', and enter the updated price in the text box
  9. Click the Continue button to save


How Do I Set My Product As 'Out of Stock' For the Different Variations / Options of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Quantity - enter '0'
  9. This will hide the option on the product page's list of options
  10. Click the Continue button to save


How Do I Enter the Weight For the Different Variations / Options of My Product?

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Weight Change - if the weight has increased or decreased, select the relevant dropdown menu option, ' + ', or ' - ', and enter the updated weight in the text box
  9. Click the Continue button to save


What is the Returns Policy?

Each seller with have their own policy regarding returns. For more information please see the DesiCity.com's returns policy.


What is the Delivery Policy?

Each seller with have their own policy regarding delivery. For more information please see the DesiCity.com's delivery policy.