Products
About Seller
Alhalal Cosmetics
Our mission is to enable limitless self-expression by turning makeup into art for ALL –
you included. Our authority in makeup artistry begins with the training and knowledge
of our thousands of Artists in every corner of the globe. We’re here to help bring out
the artist in YOU.
Shop Policies
Delivery
UNITED KINGDOM
- Free delivery on order over £30, order will be delivered with in 2 working days.
- £3 flat charges applies to order under £30.
- All orders within the delivery zone will be delivered with in 2 working days
- we will work with you to arrange contactless delivery
EUROPEAN UNION
- Free delivery on order over £80, order will be delivered with in 6 working days.
- £5 flat charges applies to order under £80.
- we will work with you to arrange contactless delivery
WORLD WIDE
- Free delivery on order over £100, order will be delivered with in 15 working days.
- £20 flat charges applies to order under £100.
- All orders within the delivery zone will be delivered with in 15 working days
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via desicty. Please note that returns will need to be sent to the following address: 40 Copthall Road East, Uxbridge, UB10 8SE, United Kingdom
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at Info@alhalalcosmetics.com.