Products
About Seller
Chai Paani
A premium brand which takes an empowering stance at showcasing the beauty of the South Asian heritage and bringing that vibrant culture into our homes through nostalgic scented candles and typographic canvas tote bags.
Shop Policies
Delivery
Shipping:
UK: £3.95 Standard delivery, 3-5 working days
FAQs
Can I track my order?
Tracking numbers are sent out once orders have been dispatched.
How long do orders take to be dispatched?
Orders are processed Monday-Friday within 1-2 days and handed over to our chosen carriers. At this point, tracking numbers are sent out so you can see where your order is at any given time.
Returns & Exchanges
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you'll need the receipt/proof of purchase. Furthermore, we require a tracking number and proof of delivery when you return the item in order to be able to process your refund.
Refunds
Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 3 working days.
Shipping
You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.