Returns & Exchanges
RETURNS & EXCHANGES
- As candles are made to your desired specification we do not accept returns or exchanges on the goods.
- We do not refund shipping costs if goods are damaged.
DISCLAIMER: As each of our candles are individually hand-poured in small batches they are all completely unique, If you ordered two of the same, they might not be the same, hand-made products can never be identical, but they are unique. With all handmade products, some imperfections may appear such as frosting as the wax is a natural product, however, it does not affect the overall design and the use of your candle.
All PILLAR candles are made in small batches, the colour of the candles may vary slightly, and unscented.