Returns & Exchanges
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we gladly accept returns for a full refund. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. If you wish to return an item, please notify us as soon as possible. We will then process your return. We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Please note there will be no refunds on sale items – unless faulty. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Custom made items (including personalised items) are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty.