MyMouth always aim to provide the best service and highest quality goods when you place an order with us.
Due to the nature of our products, we are unable to accept returns for non-faulty items. However, if for any reason the item is faulty, you are more than welcome to return the item for a replacement, voucher or a refund
If you would like to request this, please contact our customer service team by emailing firstname.lastname@example.org or use the contact form to provide the relevant information. For faulty items, please send through any photos of the items to speed up the process.
We promise to respond within 2 working days and aim to resolve complaints within 2-5 working days.
However, there are a few rules that we ask you to adhere to:
- Our policy lasts 30 days. If 30 days have passed, unfortunately, we are unable to offer a refund or exchange.
- If the product is faulty, you must return the item in its original packaging and unused.
- We only replace items if they are defective or damaged.
We thank you for your understanding and apologies for any inconveniences caused.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. We may need to contact you further to make the necessary arrangements to process the refund. Contact us at email@example.com and we’ll be happy to assist you.
In the unlikely event that your item arrives damaged, we would kindly ask that you email us alongside an image of the damaged item within 5 days of receiving the item. Once we receive the image we will look into the matter further and be in touch within 24 hours.
Return Shipping & Additional Costs
You will be responsible for paying your own shipping costs for returning any items. If you are shipping items over the value of £20, we would recommend using a trackable shipping service or purchasing insurance. Shipping costs are non-refundable. Please note, My Mouth will confirm by email if your item has been received and will not be liable for items shipped by the customer and not received.