At the time of ordering it is your obligation to enter the correct delivery address details. Should you enter the incorrect address, we are not obliged to refund, exchange or resend the order to the correct address at our expense.
We will try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days but sometimes due to high order volume and certain sales periods please allow 4-7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
We will use all reasonable endeavours to adhere to the delivery times set out in that section and though we believe that we have aligned ourselves with excellent delivery partners, there may be times when parcels are delayed.
If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from despatch for Undelivered Mail to be returned to us, depending on the delivery country.
All non-delivery claims (including those with Special Delivery) must be received within 14 days of our original shipment date to you. Please refer to the date shown on your “Dispatch Information” email to confirm this date.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point or couriers depot (this does not apply to deliveries outside of the UK).