Mayaani Jewellery

Kindly feel free to refer to more details on our website www.mayaanijewellery.com

Need to send it back?

Shop with Mayaani Jewellery in confidence. Mayaani Jewellery is committed to ensuring you are provided with exceptional customer service whether you are purchasing a bespoke item or have concerns that mean you wish to pursue a refund or exchange. The information provided below is designed to support you and answer any questions you may have however, should you require any further information or assistance please feel free to get in touch. Email Mayaani.Jewellery@gmail.com with your query and you will receive a response within 48 hours.

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Online Boutique Items

What do I do if I want to return

Items purchased from Mayaani Jewellery’s Online Boutique may be returned for a full refund or exchange within 14 days of receipt of the purchase provided the following actions have been taken:

·         You (the client) must email mayaani.jewellery@gmail.com with subject title: ‘Refund/ Exchange’ and submit your request within 14 calendar days of receipt of your purchased item (excluding requests relating to earrings or jewellery for piercings/ piercing sites)

·         You (the client) are responsible for paying for any shipping charges incurred when pursuing a refund or exchange

·         You (the client) must ensure the original item(s) is/are returned in their original condition with the original packaging and any relevant additional information (e.g., invoice) attached

·         Mayaani Jewellery cannot accept liability for any items which have been returned but have not been received by us. Therefore, we kindly encourage you (the client) to return items via a method that provides the ability to track and trace a package. We also encourage you (the client) to obtain and retain proof of posting when returning an item to us

·         Any money refunded to you (the client) will be refunded using whichever payment method was used to complete the initial purchase transaction

·         Owing to reasons of health and hygiene, Mayaani Jewellery is unable to process a refund or exchange in relation to earrings or any jewellery that is worn at the site of a piercing. However kindly feel free to get in touch and efforts will be made to support and assist you

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If you (the client) have purchased a jewellery set which includes earrings, kindly note the earrings are non-returnable. The refund you (the client) will receive will be the cost of the jewellery set minus (excluding) the cost of the earrings. You will receive an email advising you of the cost of the earrings. Kindly note items purchased as a jewellery set are typically more competitively priced compared to individual items.

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All refunds will be processed within 10 working days of receipt of the returned items.

All exchanges will be processed within 10 working days of receipt of the returned items.

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What if my item is faulty?

If the item received is damaged or faulty, you (the client) must email mayaani.jewellery@gmail.com with photographs attached (good quality, clearly displaying faults) within 14 calendar days of receipt of the purchased item.

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What if I want to exchange?

If you (the client) wish to exchange the original item you ordered, for a new item (excluding earrings or jewellery for piercings):

·         You (the client) must email mayaani.jewellery@gmail.com with a request for an exchange within 14 calendar days of the receipt of the original item

·         You (the client) must include details of the new item you wish to exchange the original item for

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If the new item which is requested is more expensive than the original item, Mayaani Jewellery will contact you (the client) regarding payment of any outstanding balance to cover the difference in value between the two items.

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If the new item is cheaper than the original item, and the value of the new item falls below the threshold for free shipping, Mayaani Jewellery will deduct the cost of shipping from the difference in value between the original item and the new item, and refund the difference using the payment method used to process the initial purchase transaction.

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Bespoke / Made to Order Items

Owing to the made to order nature of any and all bespoke items, regrettably Mayaani Jewellery is unable to offer a refund or exchange on any bespoke pieces that have been purchased by a client. As you can appreciate bespoke items are special order and as such are difficult to resell therefore, we are unable to process a refund or exchange on these items.