Returns & Exchanges
Delivery & Returns
Made of Music (Global) Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. All goods are returned at the customers cost.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for an exchange. Returns will take approximately 7 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and manuals blank warranty cards and all accessories and documents provided by the manufacturer. If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Made of Music (Global) Ltd will not be held responsible for items lost or damaged in transit. All goods returned back to Made of Music (Global) Ltd are paid for by the customer. We are unable to refund your postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 20% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense. If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used items, clothing and instruments played using the mouth. (this does not apply to faulty goods – faulty products will be exchanged like for like). Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
Incorrect & Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Made of Music (Global) Ltd immediately,